Question 1

Do your provide proof of delivery?

Accepted Answer

Yes, we have a transport app that captures photos, signatures and damage if any. Rest assured we will look after your vehicle and record anything we find.

Question 2

Can you provide status updates?

Accepted Answer

Yes, we can email you tracking updates when your vehicle is picked up, delivered and the job is complete.

Question 3

Does my vehicle require fuel?

Accepted Answer

Yes, a quarter of a tank will be sufficient for driving the vehicle on and off the transporter.

Question 4

Do you transport non running vehicles?

Accepted Answer

We do not transport non running vehicles unless it is only due to a flat battery which our drivers are equipped with jump start packs, pls advise if your battery is flat on booking.

Question 5

Do you transport damaged vehicles?

Accepted Answer

Yes we can, as long as the vehicle is driveable and has working brakes. 
Pls disclose exact damage so that we can assess any safety concerns.

Question 6

Do you transport modified vehicles?

Accepted Answer

Yes we can, please explain the modifications on the booking form, e.g. the minimum clearance height is 14cm from the ground to the lowest part of the car.

Question 7

Do you transport Motorbikes?

Accepted Answer

Yes.

Question 8

Does the vehicle need to be registered?

Accepted Answer

No, as long as the vehicle does not need to be driven on an open road. We offer a full door to door service for all unregistered vehicles.

Question 9

What payment methods do you accept?

Accepted Answer

Cash, Direct Deposit and Company Cheques only.
 
If you wish to pay via Direct Debit our account details are:

Account Name: South West Car Carriers
Account Number: 181190519
BSB: 013 550

FREQUENTLY ASKED QUESTIONS